Return and Refund Policy

VAYA Glow is a personal skincare device. For hygiene and safety reasons, returns and refunds are generally not applicable. However, to ensure customer satisfaction, we offer a limited return option under the conditions below.

 

ELIGIBILITY FOR RETURN AND REFUND

 

A return and cash refund may be accepted within 72 hours from the delivery date, provided that:

• The product is sealed, unused, and in its original packaging.

• Any opened, unsealed, or tampered package will be rejected by the courier at your doorstep, and no refund will apply.

• The refund will be issued in cash during the courier collection after inspection.

• A $5 return delivery fee will be deducted from the refund amount to cover courier charges.

• A valid order number or delivery confirmation is provided

 

HOW TO START A RETURN

 

To initiate a return, please contact us at returns@vayaglow.com. by mentioning your order number in the subject and attaching photos showing the original sealed package.
If your return request is accepted, we will send you a notification email and schedule the courier pickup.

 

NON-RETURNABLE ITEMS

 

For hygiene and product-safety compliance, the following cannot be returned:

• Used or opened devices

• Items without original packaging

• Any product requested for return after the 72-hour window

 

INCORRECT OR DAMAGED ITEMS

 

If you receive an incorrect or damaged item, contact us within 48 hours of delivery and provide supporting photos or video. A replacement will be arranged at no cost.

 

IMPORTANT NOTES

 

• VAYA Glow reserves the right to refuse returns that do not meet the above conditions.

• Any signs of use, residue, or handling void the eligibility for return.
  

• Placing an order indicates acceptance of this Return & Refund Policy.

• This policy complies with applicable consumer protection laws.